Online FAQ's

Frequently Asked Questions (FAQs) - WAXXED

1. What services does WAXXED offer? At WAXXED, we specialize in professional by-post waxed jacket re-waxing, re-proofing, and cleaning services. Our expert team carefully restores your wax garments to their best condition, ensuring they remain waterproof, weather-resistant, and looking as good as new. In addition to our re-waxing service, we also offer a selection of pre-loved wax jackets available for purchase.

2. How does the process work? Our process is designed to be as simple and hassle-free as possible:

• Step 1: Select your desired service from our website and complete the checkout process. You can choose from our various re-waxing and cleaning services depending on the condition of your jacket.

• Step 2: Once your order is confirmed, we send you a free postage pack that includes a secure mailing bag, Swing Tag and a return address label (Not pre-paid). This ensures your jacket is well-protected during transit.

• Step 3: Place your jacket inside the provided bag, attach the included ID swing tag, seal it, and affix the return address label. Then, drop your package off at your local post office or arrange for a courier collection. We highly recommend using a tracked postal service to ensure safe delivery.

• Step 4: Upon receiving your jacket, our team inspects it and performs the requested service with expert care. The standard turnaround time is 7-10 working days from the date of receipt.

• Step 5: Once your jacket has been fully re-waxed and restored, we send it back to you using a tracked postal service with Royal Mail, ensuring it reaches you in top condition. Return postage is included in your original order.

3. Do you offer international services? Yes, we proudly serve customers worldwide! We have re-waxed jackets across eight countries, ensuring that people everywhere can benefit from our high-quality restoration services. If you are ordering from outside the UK, please contact us for international shipping details and costs.

4. What should I do before sending my jacket? Before sending your jacket, we recommend:

• Checking all pockets to remove personal belongings.

• Reviewing the care label to ensure your jacket is of Waxed Cotton construction and suitable for re-waxing.

• Noting any specific areas of damage or excessive wear that may require extra attention.

5. What is the typical turnaround time for services? Our standard turnaround time is 7-10 working days from the date we receive your jacket. However, during peak seasons, processing times may be slightly longer. If you require an urgent service, please get in touch with us to discuss express options.

6. How do I know if my jacket needs re-waxing? If your waxed jacket has lost its water-resistant properties, feels dry to the touch, or has visible cracks in the wax coating, it’s time for a re-wax. Regular maintenance helps prolong the life of your jacket, keeping it functional and looking great for years.

7. What types of jackets do you service? We provide re-waxing services for all Wax Cotton Jackets, Coat and outer wear. If you’re unsure whether your jacket is suitable for our service, feel free to contact us before placing your order.

8. How do I contact WAXXED for further inquiries? If you have any questions or need assistance, you can reach us via email at info@waxxed.co.uk. We are happy to help with any inquiries about our services, orders, or general care advice for your waxed garments.

For more details, visit our website at www.waxxed.co.uk. or Call 0330 133 3554